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1. Introduction to ITIL.doc
1. Introduction to ITIL.doc
1. Introduction to ITIL.ppt
1. Introduction to ITIL.ppt
001_ITIL_V3_Service_Strategy.doc
001_ITIL_V3_Service_Strategy.doc
2. Introduction to ITSM.ppt
2. Introduction to ITSM.ppt
002_ITIL_V3_Service_Design.doc
002_ITIL_V3_Service_Design.doc
3. ITSC Management.ppt
3. ITSC Management.ppt
3. Service Desk.ppt
3. Service Desk.ppt
003_ITIL_V3_Service_Transition.doc
003_ITIL_V3_Service_Transition.doc
004_ITIL_V3_Service_Operation.doc
004_ITIL_V3_Service_Operation.doc
5. Problem Management.ppt
5. Problem Management.ppt
005_ITIL_V3_Service_Improvement.doc
005_ITIL_V3_Service_Improvement.doc
6. Configuration Management.ppt
6. Configuration Management.ppt
7. Change Management.ppt
7. Change Management.ppt
8. Release Management.ppt
8. Release Management.ppt
9. Service Level Agreement.ppt
9. Service Level Agreement.ppt
10. Availability Management.ppt
10. Availability Management.ppt
11. Capacity Management.ppt
11. Capacity Management.ppt
12. Financial Management.ppt
12. Financial Management.ppt
13. Security Management.ppt
13. Security Management.ppt
ITIL V3 - Quick Reference Quide.pdf
ITIL V3 - Quick Reference Quide.pdf
ITILV2 Vs ITILV3.ppt
ITILV2 Vs ITILV3.ppt
OGC - ITIL v3 - Continual Service Improvement.pdf
OGC - ITIL v3 - Continual Service Improvement.pdf
OGC - ITIL v3 - Service Design.pdf
OGC - ITIL v3 - Service Design.pdf
OGC - ITIL v3 - Service Lifecycle - Introduction ITIL.pdf
OGC - ITIL v3 - Service Lifecycle - Introduction ITIL.pdf
OGC - ITIL v3 - Service Operation.pdf
OGC - ITIL v3 - Service Operation.pdf
OGC - ITIL v3 - Service Strategy.pdf
OGC - ITIL v3 - Service Strategy.pdf
OGC - ITIL v3 - Service Transition.pdf
OGC - ITIL v3 - Service Transition.pdf

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