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Serving Customers Using Social Media

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1 Welcome Serving Customers Using Social Media.mp4
1 Welcome Serving Customers Using Social Media.mp4
2 Getting the most out of this course Serving Customers Using.mp4
2 Getting the most out of this course Serving Customers Using.mp4
3 The unique challenges of online customer service Serving Cus.mp4
3 The unique challenges of online customer service Serving Cus.mp4
4 Communicate in your brand's voice Serving Customers Using So.mp4
4 Communicate in your brand's voice Serving Customers Using So.mp4
5 How to deal with trolls Serving Customers Using Social Media.mp4
5 How to deal with trolls Serving Customers Using Social Media.mp4
6 Identify key social media platforms Serving Customers Using.mp4
6 Identify key social media platforms Serving Customers Using.mp4
7 Listen to customers on social media Serving Customers Using.mp4
7 Listen to customers on social media Serving Customers Using.mp4
8 Respond to customer complaints on social media Serving Custo.mp4
8 Respond to customer complaints on social media Serving Custo.mp4
9 Engage customers via social media Serving Customers Using So.mp4
9 Engage customers via social media Serving Customers Using So.mp4
10 Provide proactive service and solutions Serving Customers Us.mp4
10 Provide proactive service and solutions Serving Customers Us.mp4
11 Identify popular business review sites Serving Customers Usi.mp4
11 Identify popular business review sites Serving Customers Usi.mp4
12 Listen to customer feedback on review sites Serving Customer.mp4
12 Listen to customer feedback on review sites Serving Customer.mp4
13 Respond to customer complaints on review sites Serving Custo.mp4
13 Respond to customer complaints on review sites Serving Custo.mp4
14 Engage customers who write positive reviews Serving Customer.mp4
14 Engage customers who write positive reviews Serving Customer.mp4
15 Understand the value of self-help options Serving Customers.mp4
15 Understand the value of self-help options Serving Customers.mp4
16 Make self-service easy Serving Customers Using Social Media.mp4
16 Make self-service easy Serving Customers Using Social Media.mp4
17 Next steps Serving Customers Using Social Media.mp4
17 Next steps Serving Customers Using Social Media.mp4
Ex_Files_Serve_Customers_SocialMedia.zip
Ex_Files_Serve_Customers_SocialMedia.zip

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