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Morais Flavio-Monografia (Sessao 5,6,7)
1-Introduction to ITIL (1).mp4
1-Introduction to ITIL.mp4
2-IT Infrastructure Library (1).mp4
2-IT Infrastructure Library.mp4
02_Sabor_de_Chocolate_Remix_.wav
3-IT Service Management Concepts (1).mp4
3-IT Service Management Concepts.mp4
4-Service Desk Support (1).mp4
4-Service Desk Support.mp4
5-Incident Management (1).mp4
5-Incident Management.mp4
6-Problem Management (1).mp4
6-Problem Management.mp4
7-Change Management (1).mp4
7-Change Management.mp4
8-Release Management (1).mp4
8-Release Management.mp4
9-Configuration Management (1).mp4
9-Configuration Management.mp4
10-SLA Management.mp4
11-IT Services Financial Management.mp4
12-Capacity Management.mp4
13-Availability Management.mp4
14-IT Service Continuity Management.mp4
15-IT Security Management.mp4
Alma_gemea_ft_Unik.wav

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