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تحميل وتحرير
يمكن للأعضاء فقط عرض العناصر في هذا المجلد.
يمكن للأعضاء عرض، إضافة وتعديل وحذف العناصر الموجودة في هذا المجلد.

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01 - ITIL - Foundations Introduction.mp4
01 - ITIL - Foundations Introduction.mp4
02 - ITIL Foundations - Terminology.mp4
02 - ITIL Foundations - Terminology.mp4
03 - ITSM and Services.mp4
03 - ITSM and Services.mp4
04 - Processes and Functions.mp4
04 - Processes and Functions.mp4
05 - Service Lifecycle.mp4
05 - Service Lifecycle.mp4
06 - Service Strategy - Introduction.mp4
06 - Service Strategy - Introduction.mp4
07 - Service Strategy - Service Packages, SLPs, and Assets.mp4
07 - Service Strategy - Service Packages, SLPs, and Assets.mp4
08 - Service Strategy - Service Portfolio Management.mp4
08 - Service Strategy - Service Portfolio Management.mp4
09 - Service Strategy - Financial Management for IT.mp4
09 - Service Strategy - Financial Management for IT.mp4
10 - Service Strategy - Business Relationship Managment.mp4
10 - Service Strategy - Business Relationship Managment.mp4
11 - Service Design - Introduction.mp4
11 - Service Design - Introduction.mp4
12 - Service Design - Supplier Management.mp4
12 - Service Design - Supplier Management.mp4
13 - Service Design - Service Level Management.mp4
13 - Service Design - Service Level Management.mp4
14 - Service Design - Service Catalogue Management.mp4
14 - Service Design - Service Catalogue Management.mp4
15 - Service Design - Availability Management.mp4
15 - Service Design - Availability Management.mp4
16 - Service Design - Capacity Management.mp4
16 - Service Design - Capacity Management.mp4
17 - Service Design - Information Security Management.mp4
17 - Service Design - Information Security Management.mp4
18 - Service Design - Design Coordination and IT Service Continuity Management.mp4
18 - Service Design - Design Coordination and IT Service Continuity Management.mp4
19 - Service Transition - Introduction.mp4
19 - Service Transition - Introduction.mp4
20 - Service Transition - Transition Planning and Support.mp4
20 - Service Transition - Transition Planning and Support.mp4
21 - Service Transition - Change Management.mp4
21 - Service Transition - Change Management.mp4
22 - Service Transition - Knowledge Management.mp4
22 - Service Transition - Knowledge Management.mp4
24 - Service Transition - Release and Deployment Management.mp4
24 - Service Transition - Release and Deployment Management.mp4
25 - Service Transition - Review good.mp4
25 - Service Transition - Review good.mp4
26 - Service Operations - Overview.mp4
26 - Service Operations - Overview.mp4
27 - Service Operations - Service Desk Function.mp4
27 - Service Operations - Service Desk Function.mp4
28 - Service Operations - Technical, Application, and IT Operations Management Functions.mp4
28 - Service Operations - Technical, Application, and IT Operations Management Functions.mp4
29 - Service Operations - Incident and Problem Management.mp4
29 - Service Operations - Incident and Problem Management.mp4
30 - Service Operations - Event and Access Management.mp4
30 - Service Operations - Event and Access Management.mp4
31 - Service Operations - Request Fulfillment.mp4
31 - Service Operations - Request Fulfillment.mp4

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