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Delivering Bad News to a Customer

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1 Welcome Delivering Bad News to a Customer.mp4
1 Welcome Delivering Bad News to a Customer.mp4
2 How most people get it wrong Delivering Bad News to a Custom.mp4
2 How most people get it wrong Delivering Bad News to a Custom.mp4
3 The solution The four keys Delivering Bad News to a Customer.mp4
3 The solution The four keys Delivering Bad News to a Customer.mp4
4 Be clear and unequivocal Delivering Bad News to a Customer.mp4
4 Be clear and unequivocal Delivering Bad News to a Customer.mp4
5 Acknowledge concern Delivering Bad News to a Customer.mp4
5 Acknowledge concern Delivering Bad News to a Customer.mp4
6 Be open to and encourage questions Delivering Bad News to a.mp4
6 Be open to and encourage questions Delivering Bad News to a.mp4
7 Offer alternatives Delivering Bad News to a Customer.mp4
7 Offer alternatives Delivering Bad News to a Customer.mp4
8 Policy conflicts Delivering Bad News to a Customer.mp4
8 Policy conflicts Delivering Bad News to a Customer.mp4
9 It's impossible to do Delivering Bad News to a Customer.mp4
9 It's impossible to do Delivering Bad News to a Customer.mp4
10 When you have to say no Delivering Bad News to a Customer.mp4
10 When you have to say no Delivering Bad News to a Customer.mp4
11 Email Delivering Bad News to a Customer.mp4
11 Email Delivering Bad News to a Customer.mp4
12 Text or chat Delivering Bad News to a Customer.mp4
12 Text or chat Delivering Bad News to a Customer.mp4
13 Phone Delivering Bad News to a Customer.mp4
13 Phone Delivering Bad News to a Customer.mp4
14 Face-to-face interactions Delivering Bad News to a Customer.mp4
14 Face-to-face interactions Delivering Bad News to a Customer.mp4
15 Next steps Delivering Bad News to a Customer.mp4
15 Next steps Delivering Bad News to a Customer.mp4

Посмотрите файлы 15 video в моей папке 4shared Delivering Bad News to a Customer

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