1 Welcome Customer Service Foundations

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02:55

33 Understanding how managers and employees work together Custo.mp4

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31 Using data to evaluate service Customer Service Foundations.mp4

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03:10

4 Determining the value of outstanding customer service Custom.mp4

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01:37

21 Practice while you shop Exceeding expectations Customer Serv.mp4

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03:22

24 Expanding your circle of influence Customer Service Foundati.mp4

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03:49

7 Seeing service through your customers' eyes Customer Service.mp4

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