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tendering framework 2

توسط s.almulla 12,218 KB • 61 فایل

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Doc 0 READ ME.doc
Doc 2 Outsourcing Checklist.doc
Doc 3 PC  Support Example Service Products.doc
Doc 4 Service Quality Improvement Activity Chart.doc
Doc 5 SLA Checklist v2.doc
Doc 6 Example performance reports.ppt
Doc 7 SLA Management Report v11.doc
Doc 8 Help Desk & Call Center Stats.doc
Doc 9 Example 1 of Contract-SLA Review.doc.doc
Doc 10 Example 2 of Contract-SLA Review.doc.doc
Doc 11 Example Escalation procedure.doc
Doc 12 Workpackage description.doc
Doc 14 Contractor Checklist.doc
doc 13 specification and vendor evaluation.doc
doc 15 non disclosure agreement v3.doc
doc 16 non-disclosure agreement.doc
Handbook v9.doc
Model1 SLA Template.doc
Model2 Field Service Engineering.doc
Model3 Software Template.doc
Model4 Development.DOC
Model5 One Page SLA.doc
Model6 PC Support.doc
Model7 SLA Standard.doc
Model9 Detail of a Maintenance SLA.doc
Model10 Maintenance SLA (2).doc
Model11 Call Center SLA.doc
Model12 Banking.doc
Model13 ISP SLAs.doc
Model14 ASP SLAs.doc

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